Some of the amazing folks we've worked with:
Some of the work we've done:
Portillo's | Chicago, IL
GEM worked with Chicago-based Portillo's to create a fully immersive VR learning experience for their new guest service rollout: The Portillo’s Experience. Learners explored the restaurant (and drive thru) at their own pace, watched videos, took quizzes, and played trivia games, all from a headset, tablet, or phone!
CHOPT Salad Co. | New York, NY
GEM teamed up with Chopt Salads to create their first-ever leadership training experience. Over two years, we built six self-paced programs packed with interactive workbooks, hands-on activities, and skills validations—giving Chopt leaders the practical tools they needed to grow alongside the brand’s rapid expansion plans to take them from the northeast to nation-wide!
Tend Dental | New York, NY
NY-based Tend is redefining dental care with modern studios, transparent pricing, and a no-judgment vibe. To help level up their training, GEM brought their LMS to life—creating a curriculum strategy, designing interactive eLearnings, and launching the tool with a smart, multi-pronged campaign that made training accessible and engaging for every team member.
CAVA | Washington D.C.
GEM created an interactive Ops Leader Playbook for CAVA that helps leaders turn expectations into action. The playbook includes a build-your-own calendar that leaders customize, download, and use in their everyday work—bridging the gap between digital learning and tangible, real-world tools.
Lowe's | Mooresville, NC
We developed a comprehensive Signage Playbook for Lowe’s to support the rollout of a nationwide in-store signage campaign. This playbook serves as a clear, step-by-step SOP—guiding teams on signage strategy, design standards, placement, and execution to ensure consistency across thousands of locations.
Jim 'N Nick's | Birmingham, AL
Over the last two years, GEM has partnered with Jim ’N Nick’s to not only create their new SAUCE hospitality model but to also bring it to life through a 70+ course microlearning series. Filled with games, animations, and interactive moments, the courses turn Southern hospitality into clear, repeatable behaviors teams can use every day.
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